Qtrac® Announces Unique Continuing Education Course in Queue Management


AIA-accredited course teaches the practical principles of public queuing and pedestrian traffic systems

VALENCIA, Calif., June 23, 2022 /PRNewswire/ — Qtrac®one of the world’s leading suppliers of virtual queue management and appointment systemstoday announced that it is offering a new American Institute of Architects (AIA) accredited continuing education course in Queue Management Systems and Design through its parent company, Lavi Industries. The course “Designing Effective Public Queuing and Pedestrian Flow Systems” is accessible via the Qtrac website.

“Queuing systems are found in a wide range of buildings and public spaces, and they can have a profound effect on the health, safety and well-being of users,” said Perry Kukline, director of marketing for Lavi Industries and author of the course. “Understanding the effective layout of queues and the roles of different queue management equipment allows the architect to plan and specify site-specific systems during the design phase, which then impacts positive on the public. Our unique course gives architects and engineers practical knowledge to build better, more user-friendly queues.”

Qtrac offers this program to support architects and designers who must complete 18 credit units – including 12 units of Health, Safety and Welfare (HSW) courses – of continuing education each year to maintain their membership in the Qtrac. ‘IAA. In addition, this program supports the annual continuing education required by many state licensing boards. The Qtrac/Lavi course comes in two options that can be applied to AIA’s continuing education requirements for HSW:

  • The self-directed course counts for 1.25 HSW credit units.
  • The in-person/virtual course, which is shorter than the self-directed version, counts as 1.0 HSW credit unit.

“This course is unique in our industry,” Kuklin said. “It is project oriented with examples of best practices, design, layout and practical queuing principles. It helps architects and engineers correctly specify their queuing plans .”

Course participants learn:

  • The influence of queuing structure, accessibility and aesthetics on queuing experience
  • How queuing equipment affects comfort level, engagement, and queuing time
  • How the needs and goals of each project stakeholder affect queue planning and design

Visit Qtrac website for more information or to register for the course.


Qtrac® provides virtual queue management systems to businesses of all sizes and in many different industries around the world. Its virtual queuing technology improves the customer experience by focusing on how people interact with businesses to eliminate queues, increase sales and improve service. Qtrac was founded by Lavi Industries, the leading provider of public wayfinding and crowd control solutions. Leveraging Lavi’s more than 40 years of experience and success in helping the world’s largest companies effectively guide people in, inside and outside their facilities, Qtrac helps organizations improve their operations by improving the customer journey. More information is available at lavi.com and qtrac.com.

SOURCE Qtrac by Lavi Industries


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